Cancellation Policy
GRN Bookkeeping Services
Last Updated: May 30, 2026
Cancellation Policy for GRN Bookkeeping Services
Effective Date: May 30, 2026
1. Upfront Payment Requirement
To ensure dedicated scheduling and the immediate allocation of professional resources, all bookkeeping services require 100% payment upfront before work commences. By making a payment, you agree to the terms outlined below.
2. Service Satisfaction & Revisions
Because bookkeeping is a professional service based on time and expertise, we do not offer full refunds once work has begun.
• Corrections: If you identify an error in the work provided, please notify us. Because we offer flat rate value pricing, you will never be charged for any corrections.
• Subjectivity: Refunds will not be issued based on a change of mind or a desire to discontinue the service after the work is underway.
3. Service Fees & Mid-Month Adjustments
• Seasonal Onboarding Fees: Setup and onboarding fees associated with seasonal or high-volume adjustments are fully earned upon account initialization and are non-refundable. These fees cover data integration, software provisioning, and initial ledger structural configuration.
• Mid-Month Prorating: Monthly subscription services are billed on a full-month cycle. If a service agreement is cancelled mid-month by the client, no prorated refunds will be issued for the remaining days of that billing cycle. Services will continue to be rendered through the end of the active paid period unless a clean break is requested.
4. Cancellation & Refund Windows
• Before Work Begins: If you cancel your service request before any data entry, reconciliation, software setup, or analysis has started, you may be eligible for a refund of the upfront payment, minus a 15% administrative and processing fee.
• After Work Begins: Once work has initiated (including software setup, client data integration, or historical document review), the payment is non-refundable.
5. Account Discontinuation & Data Handoff Terms
Upon formal cancellation notice by either party, the following terms apply to ensure a secure and organized transition of your financial records:
• Data Access: Client access to shared cloud bookkeeping profiles, receipt repositories, and collaborative ledgers managed under the GRN Bookkeeping Services firm umbrella will be disconnected at the conclusion of the final active billing cycle.
• Handoff Delivery: We will deliver a final archive containing your historical financial statements, completed general ledgers, and trial balances in standard format (e.g., PDF or CSV).
• Platform Transfer: If a direct administrative transfer of a QuickBooks Online or payroll account subscription is required, the client must settle all outstanding balances and administrative fees before the account ownership is transferred to the client or a designated third party.
6. Client Responsibilities
Timely bookkeeping depends on client cooperation. We are not responsible for delays or errors caused by:
• Failure to provide access to bank feeds or necessary documentation.
• Inaccurate information provided by the client.
• Delays in client communication exceeding 30 days, which may result in the forfeiture of the upfront payment and termination of the project.
7. Force Majeure
In the unlikely event that we are unable to perform the services due to unforeseen circumstances (e.g., illness or emergency), you will be offered the choice of a project deferral or a full refund for the unearned portion of the fee.
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